1. Information We Collect

We collect personal information when you interact with our website and services. “Personal data” refers to any data that can identify or be linked to you. This includes the following types:

Information You Provide

• Requesting Help or Information: We collect your name, email, phone number, and any optional details you choose to share (for example: household size, general income range, and the benefit category you’re asking about).
• Eligibility Screening or Application Support: If you ask for help preparing to apply for a public benefit program, we may collect information you provide such as household details, income sources, expenses relevant to the program, and copies of documents you choose to submit. Some programs may require government-issued identifiers; if you provide them, we use them only for the purpose disclosed at collection.
• Contacting Us or Agents: If you fill out our contact form or email us, we collect your name, email, phone number, and any other information you choose to provide.
• Account Registration: If you create an online account, we collect your name, username, password, and basic profile details you choose to add. We may also collect device and general location data to help secure your account.
• Job Applications: If you apply to work with us, we gather your name, contact details, and address.

Information Collected Automatically

• Usage Data: We track how you use our site, including pages visited and features used.
• Device Details: This includes browser type, device model, and OS version.
• Mobile Info: Whether you're on a phone or tablet, device type, and carrier.
• Location: We may track general location info such as city or region.

See our Cookie Policy for more about how we collect and use this data.

Information from Other Sources

We may also receive personal data from third parties like analytics providers, ad networks, ISPs, and government or public databases.

2. How We Use Your Information

We use your personal data to operate and improve our services, and to meet legal requirements. Common uses include:

• Processing registrations, support requests, and job applications
• Providing account-related notices and service updates
• Answering inquiries and providing customer support
• Sending marketing communications (you can unsubscribe anytime)
• Improving our website and services
• Ensuring security and investigating fraud or misuse
• Enforcing our policies and protecting legal rights
• Meeting compliance obligations and operating our business effectively

3. Sharing Your Information

We may share your personal data in the following circumstances:

• With service providers for operations like hosting, analytics, or marketing
• With advertising partners to deliver or analyze ads
• When required by law or legal process
• To prevent fraud or protect public safety
• With business partners (e.g., during mergers or acquisitions)
• With third parties if you consent to sharing
• For any other purpose we disclose at the time you provide your data

4. Third-Party Services

We may use third-party tools to provide our services (for example, hosting, analytics, forms, and email delivery). If you authorize it, we may also use third-party services to help verify information you provide for eligibility screening or application preparation.

Our site may also use Google services (like Maps, Places, or Geolocation APIs). Refer to Google’s Privacy Policy for more information.

5. Opt-Out Preferences

Our website respects the Global Privacy Control (GPC) browser signal. If you use a browser or plugin that supports GPC, we treat that as a request to opt out of certain data sharing. For more info, visit Global Privacy Control.

Note: We do not currently respond to "Do Not Track" signals due to lack of standardization.

6. Security

We implement standard security measures to protect your data. However, no online method is 100% secure, so we cannot guarantee absolute protection.

7. External Links

Our site may link to external websites not controlled by us. We are not responsible for the content or privacy practices of these third-party sites.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect or store personal data from children under this age.